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Terms of Service

 

Scope and Definitions: 
For the purposes of this terms of service agreement, the terms “Fortify Health Coaching,” “we,” “us,” “our,” and “coaches” refer collectively to Fortify Health Coaching, MerePaci Coaching Inc., Sarah Ford Bishop LLC, their respective coaches, contractors, affiliate mentorship coaches, and any associated team members delivering services through or in collaboration with Fortify Health Coaching. This includes all services provided under those entities or by individuals operating on their behalf, including but not limited to onboarding, communication, lab testing, nutrition consulting, training programs, check-ins, and professional strategy sessions.

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1:1 Coaching /Coaching Onboarding 

  • 3-month minimum coaching commitment on month to month coaching

  • On boarding Consultation is mandatory upon or prior to registration

  • Initial plan will be sent to you within 5-7 business days after initial call, completion of appropriate documentation and payment.

  • 1 subscription pause is allowed, up to 60 days. This is effective after the initial 3-month commitment has been completed

    • Additional pauses at the discretion of the Coach 

    • Any Pause of coaching must be discussed with your coach 72 BUSINESS hours PRIOR to payment processing, no back dating. 

  • No individualized recommendations will be provided outside of a formally established and active coaching or consultation relationship.

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1:1 Coaching: Nutrition and Training Check-Ins

  • Check-ins are the Clients responsibility

  • Check-in Reviews sent by your coach are to be read and/or viewed (Loom) within 24 hours . The sooner the better! Your coach is providing you feedback that may require discussion as well this is feedback for you to begin to work on for the upcoming week. 

  • Check-Ins are due LATEST 11:59PM EST on your Assigned check-in SUBMISSION DAY.

    • Check-ins will be replied to the following day by 8pm EST.

    • LATE check-ins will be responded to at the Coach’s availability

    • LATE check-ins may be asked to be deferred to the following week at the discretion of your coach

    • LATE or MISSED check ins: please send your coach a message communicating with her so she can guide you. She is here to help! 

  • Training Videos and Programs: 

    • Submit training videos via WhatsApp Only (no other platform accepted at this time) 

    • Submit training videos at any time of day

    • We Suggest to Submit your videos immediately after you train 

    • Training programs are not changed weekly. They are changed based on the clients training needs, goals & progressions

    • Training Video Response Time: 48 hours not including Saturday/Sunday

 

General Communication 

  • Business Days/Hours: Monday -Thursday 8 am- 8pm, Friday 8am- 6pm 

  • 48 hour business day turnaround for message communication.

    • LATE check-ins are not guaranteed on time response, see check in section.

  • All Messaging to be done via email (outside of training videos sent via WhatsApp) 

  • Social media platforms (IG, FB, Threads, etc) are not an accepted means of urgent communication, communication about your check in, lab work, or coaching

 

Testing/Lab Work Communication 

  • 5-7 Business Day turnaround for review

    • Review may be done via email, loom or the coach may set up a phone/zoom call 

    • This zoom/call may not be within 5-7 business days

  • All Lab Work to be sent via email attachment once ALL markers have returned

    • DO NOT send partial labs or labs over multiple emails

  • The Following will NOT be accepted: 

    • Private portal invitations 

    • Username or Password information to log into your private medical portal 

    • Labs sent via Social Media 

    • Screenshots​

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1:1 Professional Strategy Sessions ​

  • Professional Strategy Session calls will be scheduled and appropriate documentation will be sent after payment has been received

  • A written follow up and any resources will be sent within 5-7 business days after the Professional Strategy Session call

  • Professional Strategy Session follow-ups are standard rate of initial consultation. 

  • Once any payment has been processed there are no refunds. See Cancellations/Payments section.

  • Training programming are not included as a part of Professional Strategy Session services.

  • Available for Purchase: Monthly Email Communication Subscription 

    • 48 business hour response time (not including Saturday/Sunday) for emails sent

    • Includes a monthly check-in questionnaire to collect feedback, to which your coach will reply with an email check in within 72 hours. An automated reminder will be provided on your check in day.

    • At the coach’s discretion, a paid Professional Strategy Session call may be recommended instead of an email reply depending on the level of support needed. 

    • Any major modification to the plan will require the use of a Professional Strategy Session call. This is NOT a 1 on 1 coaching intervention. 

    • Add on's:

      • 1 x Training plan may be purchased

      • 20 min call may be purchased at the discretion of the coach

        • Lab review will not be completed during these calls​

    • Email communication subscription is only available for those who have done an initial Professional Strategy Session with a Fortify Health Coach within 3 months time, or a client graduating from 1:1 coaching.

 

Mentorship 

  • Group Mentorships

    • Video Meetings will be held twice monthly; Calls will last approximately one hour

    • Includes an email check-in 24 hours prior to each video call 

  • Lab Work Orders and Discounted Supplements: 

    • As part of the program, we can facilitate the ordering of discounted lab work orders (serum and speciality testing- GI maps, DUTCH etc.) and discounted supplements through Fullscript to further support your clients' health while a part of the program.

  • Discounted Professional Strategy Sessions: 

    • Should you need more personalized guidance either for your clients or yourself, you can purchase a 1: 1 Professional Strategy Session with Meredith or Sarah at 20% off our normal rates while a part of the program.

  • All existing mentorship clients: refer to your Mentorship Guidelines for specific Terms of Service, Expectations, Responsibility, and all Agreements as part of the program.

  • Mentorship services are for professional development purposes only and do not constitute a clinical supervisory relationship or direct client case oversight unless otherwise agreed upon in writing.

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Cancellations, Payments, and Refunds (applicable to ALL services and professional relationships)

  • All subscription payments will be charged automatically monthly or at 6 month intervals starting from the Initial order date

  • All coaching and mentorship subscriptions will auto renew automatically unless written notification has been sent to coach 72 business hours prior to payment

  • 72 business hour notice Required Prior to any payment date for Cancellation. 

    • Once any payment is processed there are No Refunds

    • By submitting payment, the client agrees not to initiate a chargeback or payment dispute without first contacting Fortify Health Coaching to attempt resolution.

    • It is the client/purchaser's responsibility to notify your Coach and/or [email protected] regarding any pause or cancellation 72 hours PRIOR to payment processing

    • Payments will continue unless notified.

  • Any coaching agreement or subscription may be terminated immediately by either the coach or Fortify Health Coaching at their sole discretion.

    • If the Client terminates coaching/services, Fortify Health Coaching and its coaches are under no obligation to refund payments already made, including for any unused services.

    • If a Coach or Fortify Health Coaching terminates coaching/services, the Client will be refunded for any unused portion of prepaid services only.

  • If a scheduled payment fails to process, your coach or Fortify Health Coaching will contact you within 24 hours. A resolution must be reached within 72 hours to the best of all parties’ abilities.

  • Fortify Health Coaching and its coaches reserve the right to modify service pricing at any time. Quoted rates are not guaranteed unless payment has been received.

  • Pricing inquiries do not secure current rates. If a service is quoted but not purchased, any future purchase will reflect the current pricing at the time of payment.

  • For active subscriptions, any price changes will be communicated with a minimum of 60 days' notice.

  • If purchasing a Professional Strategy Session or a follow-up package (when available), all sessions must be used within 6 months of the purchase date. No extensions or refunds will be granted.

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Testing/Lab Work : 

All testing ordered or recommended through Fortify Health Coaching, MerePaci Coaching Inc., Sarah Ford Bishop LLC, their coaches, or affiliate mentorship coaches is subject to the following terms. It is the client’s responsibility to check expiration dates and complete all testing in a timely manner. An active coaching relationship or a formal engagement through a strategy session or consultation must be established for any test results to be reviewed. By purchasing or proceeding with any test, the client agrees to follow all preparation and collection guidelines as instructed. Failure to do so may compromise the accuracy of results, and no refunds or retests will be offered due to non-compliance or improper preparation. All test sales are final. No refunds will be issued once payment has been processed, regardless of test completion status.

 

  • Bloodwork Requisitions ordered through Evexia Diagnostics: 

    • Expire after 12 months.

    • If a Serum Kit is ordered (ie: International clients) each tube has its own expiration date issued by the manufacturer. If you must delay your completion of testing you must check the expiration date of the tubes. If in an active coaching or consultation relationship please reach out to your coach as well please contact Evexia directly at [email protected] or by phone at 1-888.852.2723. You may be eligible for fresh tubes to be sent. Fortify Health Coaching, MerePaci Coaching Inc, and Sarah Ford Bishop LLC have no influence on this matter.

    • Private lab companies and mobile phlebotomy services—including but not limited to Dynacare, LifeLabs, and others—may charge an extra service and/or draw fee. These fees are the sole responsibility of the client and is not covered by Fortify Health Coaching, its coaches, Evexia, or any affiliated parties.

    • There are no refunds once payment has been processed

 

  • Kits ordered through Vibrant Wellness/Vibrant America:

    • If ordering a blood test each tube has its own expiration date issued by the manufacturer. If you must delay your completion of testing you must check the expiration date of the tubes. If in an active coaching or consultation relationship please reach out to your coach as well please contact Vibrant directly at [email protected] or by phone at 1-866-364-0963 you may be eligible for fresh tubes to be sent. Fortify Health Coaching, MerePaci Coaching Inc, and Sarah Ford Bishop LLC have no influence on this matter.

    • If ordering other specialty tests through Vibrant and your kit has expired. If the exact kit is still available you may be eligible for a replacement kit. If in an active coaching or consultation relationship please reach out to your coach as well please contact Vibrant directly at [email protected] or by phone at 1-866-364-0963. Fortify Health Coaching, MerePaci Coaching Inc, and Sarah Ford Bishop LLC have no influence on this matter.

    • Private lab companies and mobile phlebotomy services—including but not limited to Dynacare, LifeLabs, and others—may charge an extra service and/or draw fee. These fees are the sole responsibility of the client and is not covered by Fortify Health Coaching, its coaches, Evexia, or any affiliated parties.

    • There are no refunds once payment has been processed.

 

  • Hair Mineral Testing: 

    • Must be used and completed within 12 months of your purchase. 

    • Refunds will not be issued to those who do not complete their test within 12 months of purchase. 

    • If you do not complete your test within 12 months of purchase, you must re-purchase a new test. 

    • There are no refunds once payment has been processed.

 

  • GI Map Testing: 

    • Must be used, completed and received by the lab 14 days PRIOR to the expiration date to ensure a viable result. 

    • The expiration date is located on the specimen vial to the right under the lot #. 

    • There are no refunds once payment has been processed.

 

  • DUTCH Testing:

    • There is no formal expiration date of the testing materials as per the formulators at Precision Analytical.

    • If your testing materials become contaminated please contact your coach if in a formal coaching or consultation relationship as well reach out to Precision Analytical at 503-687-2050 to let them know. There are no refunds for contaminated testing materials.

    • There are no refunds once payment has been processed.

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Privacy

  • All information shared with your coach is considered confidential and our best efforts will be made to prevent data breach or loss.

  • Fortify Health Coaching and its associated entities are not HIPAA-covered entities. While we take reasonable steps to protect client information, electronic communications (including email and messaging platforms) are not guaranteed to be secure.

  • Social Media/Media/Website: 

    • Anonymity Will Always be honored 

    • Written Testimonials, Struggle or “Win” may be shared on social media , however your anonymity will Always be kept. 

    • Photo or Video Shares:  Your Coach will always ask permission to share any photo or media. If you do not want any photos or media shared that’s not a problem and your request will be honored

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Vacation/Holidays 

  • Your coach is permitted 1 week of Partial vacation per quarter.

    • During this time, please allow extended time for non urgent communication. 

    • No video calls will be available during this time.

    • Training Video reviews will not be completed at this time. 

    • Nutrition check-ins may be completed in an abbreviated fashion.

    • Lab work will not be reviewed during this time. Once your coach has returned the existing 5-7 business day turnaround time from return point stands.

  • 2 weeks per year, your coach is entitled to Full vacation where communication is not available. 

  • Major holidays including(subject to change): Easter, Thanksgiving Day (US/Canadian), Christmas Eve/Day, Boxing Day (Dec 26th), New Year’s Eve/Day, Memorial Day, Canada Day (July 1st) and Independence Day (July 4th), all communication will be deferred to the next business day.

    • Your Coach will communicate with clients any Details regarding check-in’s, office hours and/or communication during these times

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Disclaimer:

By ordering any testing and participating in coaching and/or consultation services,  you understand that Sarah Ford Bishop and Meredith Paci are not medical doctors, psychologists/psychiatrists, or other licensed medical professionals. You are expected to discuss any changes to your health, diet, or exercise regimen with your physician or another medical professional first before trying them.

 

The facilitation of test orders and any coaching and/or consultation service is for informational and educational purposes only. We do not offer any representations, guarantees, or warranties, of any variety. The information and education provided is not intended or implied to replace professional medical treatment, advice, and/or diagnosis. You should review any and all changes to your diet, lifestyle, exercise regimen, or supplement routine with your medical professional.

 

By purchasing testing and participating in a coaching and/or consultation relationship, you agree to release, forgive, forever discharge, defend, indemnify, and hold harmless Fortify Health Coaching, MerePaci Coaching Inc, and Sarah Ford Bishop LLC, our subsidiaries, employees, agents, contractors, subcontractors, shareholders, directors, officers, coaches, assignees, licensees, and affiliates from any and all claims, suits, actions, charges, demands, liabilities, damages, judgments, and/or costs, related to, or arising out of, your purchase of or participation in any testing, coaching and/or consultation services.Â