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Terms of Service

 

Scope and Definitions: 
For the purposes of this terms of service agreement, the terms “Fortify Health Coaching,” “we,” “us,” “our,” and “coaches” refer collectively to Fortify Health Coaching, MerePaci Coaching Inc., Sarah Ford Bishop LLC, their respective coaches, contractors, affiliate mentorship coaches, and any associated team members delivering services through or in collaboration with Fortify Health Coaching. This includes all services provided under those entities or by individuals operating on their behalf, including but not limited to onboarding, communication, lab testing, nutrition consulting, training programs, check-ins, and professional strategy sessions.

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1:1 Coaching Onboarding

  • 3-month minimum coaching commitment on month to month coaching
  • On-boarding Consultation is mandatory upon or prior to registration
  • Initial plan will be sent to you within 5-7 business days after initial call, completion of appropriate documentation and payment.
  • One 1:1 coaching subscription pause is allowed, up to 60 days. This is effective after the initial 3-month commitment has been completed. Does not apply to other products or services.
    • Additional pauses at the discretion of the Coach
    • Any Pause of coaching Must be discussed with your coach 72 hours PRIOR to payment processing, no back dating, and once payment has processed Fortify Health Coaching, MerePaci Coaching Inc, and Sarah Ford Bishop Fitness LLC can not provide refunds (see cancellations, payments, refunds section)
  • Recommendations outside of a formally established consultation or coaching relationship will not be provided

Fortify Core Access for Active Clients

Active coaching clients receive complimentary access to Fortify Core for the duration of their professional coaching relationship with Fortify Health Coaching, MerePaci Coaching Inc, and Sarah Ford Bishop Fitness LLC.

 

Complimentary access includes the Education Hub, the community feature, past webinars, and other educational materials available within the Fortify Core platform.

 

If a client chooses to end their coaching relationship, or if the coaching relationship is ended by their coach, complimentary access to Fortify Core will end immediately. The client may continue access by enrolling in Fortify Core as a paid member at the current rate. Complimentary access to Fortify Core is offered only while a client maintains an active coaching agreement. Access cannot be paused, transferred, or extended once coaching services have been discontinued.

 

Communication

  • Business Days: Monday - Friday
  • 48 hour business day turnaround for all message communication.
    • LATE 1:1 coaching check-ins are not guaranteed on time response.
  • All Messaging to be done via email (outside of training videos sent via WhatsApp)
  • Social media platforms (IG, FB, Threads, etc) are not an accepted means of urgent communication, communication about your check in, lab work, or coaching.

Lab Work Communication

  • 5-7 Business Day turnaround for review
    • Review may be done via email, loom or the coach may set up a phone/zoom call
    • This zoom/call may not be within 5-7 business days
  • All Lab Work to be sent via email attachment once ALL markers have returned
    • DO NOT send partial labs or labs over multiple emails
  • The Following will NOT be accepted:
    • Private portal invitations
    • Username or Password information to log into your private medical portal
    • Labs sent via Social Media
    • Screenshots

Nutrition Coaching and Training Check-Ins

  • Check-ins are the Clients responsibility
  • Check-in Reviews sent by your coach are to be read and/or viewed (Loom) within 24 hours . The sooner the better! Your coach is providing you feedback that may require discussion as well this is feedback for you to begin to work on for the upcoming week.
  • Check-Ins are due LATEST 11:59PM EST on your Assigned check-in SUBMISSION DAY.
    • Check-ins will be replied to the following day by 8pm EST.
    • LATE check-ins will be responded to at the Coach’s availability
    • LATE check-ins may be asked to be deferred to the following week at the discretion of your coach
    • LATE or MISSED check ins: please send your coach a message communicating with her so she can guide you. She is here to help!
  • Training Videos and Programs:
    • Submit training videos via WhatsApp Only (no other platform accepted at this time)
    • Submit training videos at any time of day
    • We Suggest to Submit your videos immediately after you train
    • Training programs are not changed weekly. They are changed based on the clients training needs, goals & progressions
    • Training Video Response Time: 48 hours not including Saturday/Sunday

Professional Strategy Sessions

  • Strategy Sessions will be scheduled and appropriate documentation will be sent after payment has been received
  • Written suggestions, follow up instructions and any resources will be sent within 5-7 business days after the strategy session.
  • Training programming and training video reviews are not included as a part of strategy session. A 1 x Training plan may be purchased separately.

Email Communication Subscription

  • 48 business hour response time (not including Saturday/Sunday) for emails sent
  • Includes a monthly check-in questionnaire to collect feedback, to which your coach will reply with an email check in within 72 hours. An automated reminder will be provided on your check in day.
  • At the coach’s discretion, a paid consultation call may be recommended instead of an email reply depending on the level of support needed.
  • Any major modification to the plan will require the use of a consultation call. This is NOT a 1:1 coaching intervention.
  • Email communication subscription is only available for those who have done an initial consultation with a Fortify Health Coach, or a client graduating from 1on1 coaching.

Mentorship

  • Group Mentorships
    • Video Meetings will be held twice monthly; Calls will last approximately one hour
    • Includes a check-in form emailed 24 hours prior to each video call
  • Lab Work Orders and Discounted Supplements: As part of the program, we can facilitate the ordering of discounted lab work orders (serum and speciality testing- GI maps, DUTCH etc.) and discounted supplements through Fullscript to further support your clients' health while a part of the program.
  • Discounted 1:1 Strategy Sessions: Should you need more personalized guidance either for your clients or yourself, you can purchase a Strategy Session with Meredith or Sarah at 20% off our normal rates while a part of the program

Cancellations, Termination of Services, Payments, And Refunds For ALL Services And Products:

  • Subscription payments will be charged automatically on a monthly basis or at six month intervals starting from the initial order date. All subscriptions for products, courses, and services will renew automatically unless written notification has been sent to Fortify Health Coaching, Meredith Paci, and/or Sarah Bishop at least seventy two hours prior to payment processing.
  • A 72 hour notice is required prior to any payment date for cancellation. Once any payment for any product or service has been processed, there are no refunds.
  • It is the client or customer’s responsibility to notify Fortify Health Coaching, Meredith Paci, and/or Sarah Bishop regarding any pause or cancellation 72 hours prior to payment processing. Payments will continue unless appropriate written notice has been received.
  • Some products, programs, or courses may include limited time free trials or promotional access. Any free trial or promotional access is governed by the the terms listed on the product page at the time of purchase. Unless otherwise stated in those terms, all cancellation, payment, and renewal policies in this Terms of Service apply once the free trial period ends.
  • If a client or customer cancels any subscription based product, the cancellation will take effect at the end of the current billing cycle. No prorated refunds, extensions, or replacements will be provided for partial months. Access will remain active through the period already paid for.
  • If a client or customer terminates any coaching, service, or product, Fortify Health Coaching, Meredith Paci, Sarah Bishop, and any coaches of Fortify Health Coaching are under no obligation to return or refund payments already made, including payments for unused portions.
  • Fortify Health Coaching, Meredith Paci, Sarah Bishop, and any coach of Fortify Health Coaching reserve the right to remove or terminate a client or participant from any service, program, product, community, or digital platform at any time for violations of or non-agreements to all Terms of Service, community guidelines, inappropriate conduct, harassment, misuse of the platform, or any behavior deemed unsafe or disruptive. Removal or termination for these reasons does not entitle the client or participant to any refund, credit, or replacement, regardless of time remaining in the purchased service or product.
  • If Fortify Health Coaching, Meredith Paci, Sarah Bishop, or any coach of Fortify Health Coaching terminates or discontinues access to any course, product, service, or digital resource for any reason, access will end immediately. No refunds, extensions, equivalent replacements, or continued access will be provided under any circumstance unless explicitly stated in the supplemental terms for that specific product.
  • If a subscription payment does not go through, Fortify and/or your coach will attempt to contact the client and a resolution must be achieved within 72 hours to the best of our abilities. If a failed payment is not resolved within 72 hours, access to all services, products, and platforms will be paused until payment is completed.
  • Any coaching agreement or subscription may be terminated or discontinued at any time by the coach. If service pricing is subject to change, you will be given at least sixty days notice.
  • For consultation packages and consultation follow up packages, use of the package expires six months from the date of purchase. There are no extensions or refunds.
  • See the testing section for terms related to laboratory testing.

Testing: It is the client's responsibility to check expiration dates and complete their testing in a timely manner. An active coaching or consultation relationship must be established for any test review. There are no refunds once payment has been processed for any testing

  • Bloodwork Requisitions ordered through Evexia Diagnostics:
    • Expire after 12 months.
    • If a Serum Kit is ordered (ie: International clients) each tube has its own expiration date issued by the manufacturer. If you must delay your completion of testing you must check the expiration date of the tubes. If in an active coaching or consultation relationship please reach out to your coach as well please contact Evexia directly at [email protected] or by phone at 1-888.852.2723. You may be eligible for fresh tubes to be sent. Fortify Health Coaching, MerePaci Coaching Inc, and Sarah Ford Bishop LLC have no influence on this matter.
    • There are no refunds once payment has been processed
  • Kits ordered through Vibrant Wellness/Vibrant America:
    • If ordering a blood test each tube has its own expiration date issued by the manufacturer. If you must delay your completion of testing you must check the expiration date of the tubes. If in an active coaching or consultation relationship please reach out to your coach as well please contact Vibrant directly at [email protected] or by phone at 1-866-364-0963 you may be eligible for fresh tubes to be sent. Fortify Health Coaching, MerePaci Coaching Inc, and Sarah Ford Bishop LLC have no influence on this matter.
    • If ordering other specialty tests through Vibrant and your kit has expired. If the exact kit is still available you may be eligible for a replacement kit. If in an active coaching or consultation relationship please reach out to your coach as well please contact Vibrant directly at [email protected] or by phone at 1-866-364-0963. Fortify Health Coaching, MerePaci Coaching Inc, and Sarah Ford Bishop LLC have no influence on this matter.
    • There are no refunds once payment has been processed.
  • Hair Mineral Testing:
    • Must be used and completed within 12 months of your purchase.
    • Refunds will not be issued to those who do not complete their test within 12 months of purchase.
    • If you do not complete your test within 12 months of purchase, you must re-purchase a new test.
    • There are no refunds once payment has been processed.
  • GI Map Testing:
    • Must be used, completed and received by the lab 14 days PRIOR to the expiration date to ensure a viable result.
    • The expiration date is located on the specimen vial to the right under the the lot #.
    • There are no refunds once payment has been processed.
  • DUTCH Testing:
    • There is no formal expiration date of the testing materials as per the formulators at Precision Analytical.
    • If your testing materials become contaminated please contact your coach if in a formal coaching or consultation relationship as well reach out to Precision Analytical at 503-687-2050 to let them know. There are no refunds for contaminated testing materials.
    • There are no refunds once payment has been processed.

Privacy

  • All information shared with your coach is considered confidential and our best efforts will be made to prevent data breach or loss.
  • Social Media/Media/Website:
    • Anonymity Will Always be honored
    • Written Testimonials, Struggle or “Win” may be shared on social media , however your anonymity will Always be kept.
    • Photo or Video Shares: Your Coach will always ask permission to share any photo or media. If you do not want any photos or media shared that’s not a problem and your request will be honored

Vacation/Holidays

  • Your coach is permitted 1 week of Partial vacation per quarter.
  • During this time, please allow extended time for non urgent communication.
  • No video calls will be available during this time.
  • Training Video reviews will not be completed at this time.
  • Nutrition check-ins may be completed in an abbreviated fashion.
  • Lab work will not be reviewed during this time. Once your coach has returned the existing 5-7 business day turnaround time from return point stands.
  • 2 weeks per year, your coach is entitled to Full vacation where communication is not available.
  • Major holidays including(subject to change): Easter, Thanksgiving Day (US/Canadian), Christmas Eve/Day, Boxing Day (Dec 26th), New Year’s Eve/Day, Memorial Day, Canada Day (July 1st) and Independence Day (July 4th), all communication will be deferred to the next business day.
    • Your Coach will communicate with clients any Details regarding check-in’s, office hours and/or communication during these times

Disclaimer:

By ordering any testing and participating in coaching and/or consultation services, you understand that Sarah Ford Bishop and Meredith Paci are not medical doctors, psychologists/psychiatrists, or other licensed medical professionals. You are expected to discuss any changes to your health, diet, or exercise regimen with your physician or another medical professional first before trying them.

 

The facilitation of test orders and any coaching and/or consultation service is for informational and educational purposes only. We do not offer any representations, guarantees, or warranties, of any variety. The information and education provided is not intended or implied to replace professional medical treatment, advice, and/or diagnosis. You should review any and all changes to your diet, lifestyle, exercise regimen, or supplement routine with your medical professional.

 

By purchasing testing and participating in a coaching and/or consultation relationship, you agree to release, forgive, forever discharge, defend, indemnify, and hold harmless Fortify Health Coaching, MerePaci Coaching Inc, and Sarah Ford Bishop LLC, our subsidiaries, employees, agents, contractors, subcontractors, shareholders, directors, officers, coaches, assignees, licensees, and affiliates from any and all claims, suits, actions, charges, demands, liabilities, damages, judgments, and/or costs, related to, or arising out of, your purchase of or participation in any testing, coaching and/or consultation services

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